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Customer Success Account Manager

Schola

**Please email hiring@scholasolutions.com with your resume and a brief introduction as to why you'd be a great fit for this role**

Account Manager at Schola

Schola is seeking to hire an energetic, detail-oriented, and results-driven Account Manager to join our growing Customer Success team.

At Schola, we are on a mission—to ensure students and their families are matched up with schools that fit their needs, not just their zip code. We offer a comprehensive “search & match” service that connects families with their ideal school. Schola puts a premium on relationship building, ethically serving the community, and a culture that encourages our team to be true to themselves.

Along with helping families find schools, we also help schools connect with more families—and their success is our success. That’s where you come in.

About the Role

Schola’s Customer Success Team plays an integral role in establishing and maintaining long-term relationships with our new customers. Their success is our success, and it is the Account Managers responsibility to guide new clients through their specialized Schola journey. You will own the entire process from client onboarding through account renewal, including all the support issues and revenue opportunities in between.

As part of the Success Team, you will build relationships with your assigned schools’ leaders, helping them better use the Schola platform, learn about new tools, improve their campaign results, and suggest additional products and campaigns to reach their goals. Rapport-building will be the key to success in this role.

Successful Account Managers can make decisions confidently and independently, understanding the broader vision of finding success for our clients. They are organized, diligent, and detail-oriented communicators who can navigate delicate situations and recognize growth opportunities.

The ideal candidate will be calm, cool, and collected with an ability to triage tasks. This position requires the ability to pivot seamlessly from one task to another while maintaining and exceeding the expectations. Schola offers a unique opportunity to work with a quickly scaling startup with substantial potential for professional growth.

Responsibilities
Network Contributions Include, But Are Not Limited To:
Support the mission, vision, and core values of Schola.
Strive to implement Schola’s vision, goals, and objectives of the Customer Success Team Department by instruction and action.
Continue to grow as a professional and as a teammate.
Attend mandatory training, professional meetings, and coaching sessions as required for professional development.
Consistently adhere to working hours as the needs of the business vary.
Position Goals and Tasks:
Reach out, respond to, engage, and follow up with current clients for support issues and internal sales.
Lead weekly update meetings and onboarding sessions with new clients.
Prepare weekly, monthly and quarterly performance reports for clients.
Update clients on new tools available to increase client success and increase retention rates.
Upsell clients to help them reach their goals and increase internal revenue.
Renew clients when their subscription period is ending.
Communicate Schola’s values at all times while communicating with clients
Develop long-lasting relationships with our clients by adding value long after the deal has been closed.
Be open to coaching and establishing a feedback loop with your leadership team as well as your peers.

Skills
Sales and startup experience preferred, but not required
High School or GED equivalent required (University degree preferred—focused on education, marketing, communications, or similar)
Written, verbal, or digital communication maestro (Samples may be requested)
Tech competency; Comfortable with Google Workspace (G Suite), MS Office, etc. (Experience with Salesforce or other CRMs is valued)
Empathetic and rapport-focused, results-oriented team player with the ability to lead and make autonomous decisions when necessary
Accountable, hard-working, “dive in head first” type of individual

Job Type:
Full-time, Remote

Development

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Graphic Designer

HomeKey Systems, Inc

HomeKey is a startup in the home and real estate tech industry. HomeKey’s patent-pending KeyCode, which is installed in homes, helps homeowners easily manage their home by providing access to specifications, history and warranties all in one place. HomeKey puts home maintenance on auto-pilot, tracks improvement projects and eliminates the need for paper receipts by creating persistent home intelligence.

HomeKey’s founders are searching for the right person to act as our Graphic Design Specialist. This person would complete a variety of print & digital design and office tasks – some one that’s willing to wear a few hats in order to be a part of HomeKey’s successful expansion with current partnerships.

Things you’ll do

- Research current design trends across all platforms – social media, responsive websites and print.
- Be involved with creative brainstorming sessions for marketing campaigns and graphic design
- Work with marketing to design digital graphics for HomeKey’s social media channels, website, blog, and email campaigns.
- Work with the data on-boarding team to prepare digital images to appear within the HomeKey mobile app for one or many homes and/or models
- Work with the product team to produce in-app, digital content ranging from showcase cards to icons
- Work with the marketing team on print marketing collateral

Qualifications

- Excellent knowledge of graphic design principles such as typography, layout and color
- Experience designing graphics for social media and website, as well as print.
- Attention to detail and ability to work independently in a fast pace and deadline oriented environment.
- Excellent communication skills with the ability to confidently and clearly communicate information verbally and in writing
- Proficiency with Adobe Creative Cloud Suite. Specifically with Photoshop, Illustrator, and InDesign. Premiere and Aftereffects are a plus.
- Experience with Google apps, Mac OS, and project management tools such as Monday.com

Requirements

- Junior or Senior student majoring in graphic design, digital design or UI design.
- Strong design portfolio
- 1+ years of professional experience (Preferred)
Please provide url’s to design portfolio and any published work.

What’s in it for you?

Both co-founders are serial entrepreneurs who have had our share of both successful acquisitions and failures over a period of 20+ years. We no longer have a chip on our shoulders. We’ve rolled up our sleeves and are in the trenches daily with our team. We look at our fellow team members as family and treat them accordingly – yet holding each other accountable to perform at our very best levels.

What we are offering:

- Competitive pay
- Team-building to ensure we are one
- Professional but fun work environment
- Valuable, firsthand experience working for a tech start-up company
- Cool HomeKey swag (t-shirt/cap), snacks, and drinks

Technology

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Student Electrical Engineer

LittleBird

Do you have a real talent for electrical engineering, love building electronics, and want an exciting opportunity to show what you can do? If so, we’d like to give you that opportunity!

LittleBird is a fast-paced, team-oriented technology startup based at Canyon Ventures at Grand Canyon University (GCU).

If you want to experience the energy of a collaborative, friendly work environment on campus while gaining valuable business experience, LittleBird is for you!

What is LittleBird? LittleBird is a smart community platform including a mobile app, web portal, smart home hardware, and access control system. With LittleBird, residents can use their smartphone to open the gates, access the gym and pool, unlock their door, adjust their thermostat, turn on and off their lights, communicate with neighbors, check out local offers, schedule a service, submit a maintenance request, and more!

Interested? Please submit your resume. We look forward to hearing from you!

Student Electrical Engineer

We’re looking for an electrical engineer who loves electronics to help us with:

Microcontroller Programming
Circuit Design
New product research, development and testing

Our ideal candidate would have experience with:

Prototyping using a Raspberry Pi or similar
BLE/NFC
Board layout

Product

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Student Mechanical Engineer

LittleBird

Do you have a real talent for mechanical engineering, love building electronics, and want an exciting opportunity to show what you can do? If so, we’d like to give you that opportunity!

LittleBird is a fast-paced, team-oriented technology startup based at Canyon Ventures at Grand Canyon University (GCU).

If you want to experience the energy of a collaborative, friendly work environment on campus while gaining valuable business experience, LittleBird is for you!

What is LittleBird? LittleBird is a smart community platform including a mobile app, web portal, smart home hardware, and access control system. With LittleBird, residents can use their smartphone to open the gates, access the gym and pool, unlock their door, adjust their thermostat, turn on and off their lights, communicate with neighbors, check out local offers, schedule a service, submit a maintenance request, and more!

Interested? Please submit your resume. We look forward to hearing from you!

Student Mechanical Engineer

We’re looking for a mechanical engineer who loves electronics to help us with:

Hardware development
Prototyping using 3D printing
Hardware production
CNC routing
Product Design and Assembly

Our ideal candidate would have experience with:

3D design using Solidworks or similar
CNC routing
3D printing
Programming with Arduino or similar

Product

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Marketing Manager

Viva Brilhante

Requirements
-Marketing experience

Education
-

As a marketing manager, you will manage social media platforms (Instagram, Tiktok, and Pinterest) Construct campaigns, create flyers, and set up public relations activities.

Marketing