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Customer Success Account Manager

Schola

**Please email hiring@scholasolutions.com with your resume and a brief introduction as to why you'd be a great fit for this role**

Account Manager at Schola

Schola is seeking to hire an energetic, detail-oriented, and results-driven Account Manager to join our growing Customer Success team.

At Schola, we are on a mission—to ensure students and their families are matched up with schools that fit their needs, not just their zip code. We offer a comprehensive “search & match” service that connects families with their ideal school. Schola puts a premium on relationship building, ethically serving the community, and a culture that encourages our team to be true to themselves.

Along with helping families find schools, we also help schools connect with more families—and their success is our success. That’s where you come in.

About the Role

Schola’s Customer Success Team plays an integral role in establishing and maintaining long-term relationships with our new customers. Their success is our success, and it is the Account Managers responsibility to guide new clients through their specialized Schola journey. You will own the entire process from client onboarding through account renewal, including all the support issues and revenue opportunities in between.

As part of the Success Team, you will build relationships with your assigned schools’ leaders, helping them better use the Schola platform, learn about new tools, improve their campaign results, and suggest additional products and campaigns to reach their goals. Rapport-building will be the key to success in this role.

Successful Account Managers can make decisions confidently and independently, understanding the broader vision of finding success for our clients. They are organized, diligent, and detail-oriented communicators who can navigate delicate situations and recognize growth opportunities.

The ideal candidate will be calm, cool, and collected with an ability to triage tasks. This position requires the ability to pivot seamlessly from one task to another while maintaining and exceeding the expectations. Schola offers a unique opportunity to work with a quickly scaling startup with substantial potential for professional growth.

Responsibilities
Network Contributions Include, But Are Not Limited To:
Support the mission, vision, and core values of Schola.
Strive to implement Schola’s vision, goals, and objectives of the Customer Success Team Department by instruction and action.
Continue to grow as a professional and as a teammate.
Attend mandatory training, professional meetings, and coaching sessions as required for professional development.
Consistently adhere to working hours as the needs of the business vary.
Position Goals and Tasks:
Reach out, respond to, engage, and follow up with current clients for support issues and internal sales.
Lead weekly update meetings and onboarding sessions with new clients.
Prepare weekly, monthly and quarterly performance reports for clients.
Update clients on new tools available to increase client success and increase retention rates.
Upsell clients to help them reach their goals and increase internal revenue.
Renew clients when their subscription period is ending.
Communicate Schola’s values at all times while communicating with clients
Develop long-lasting relationships with our clients by adding value long after the deal has been closed.
Be open to coaching and establishing a feedback loop with your leadership team as well as your peers.

Skills
Sales and startup experience preferred, but not required
High School or GED equivalent required (University degree preferred—focused on education, marketing, communications, or similar)
Written, verbal, or digital communication maestro (Samples may be requested)
Tech competency; Comfortable with Google Workspace (G Suite), MS Office, etc. (Experience with Salesforce or other CRMs is valued)
Empathetic and rapport-focused, results-oriented team player with the ability to lead and make autonomous decisions when necessary
Accountable, hard-working, “dive in head first” type of individual

Job Type:
Full-time, Remote

Development

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Graphic Designer

HomeKey Systems, Inc

HomeKey is a startup in the home and real estate tech industry. HomeKey’s patent-pending KeyCode, which is installed in homes, helps homeowners easily manage their home by providing access to specifications, history and warranties all in one place. HomeKey puts home maintenance on auto-pilot, tracks improvement projects and eliminates the need for paper receipts by creating persistent home intelligence.

HomeKey’s founders are searching for the right person to act as our Graphic Design Specialist. This person would complete a variety of print & digital design and office tasks – some one that’s willing to wear a few hats in order to be a part of HomeKey’s successful expansion with current partnerships.

Things you’ll do

- Research current design trends across all platforms – social media, responsive websites and print.
- Be involved with creative brainstorming sessions for marketing campaigns and graphic design
- Work with marketing to design digital graphics for HomeKey’s social media channels, website, blog, and email campaigns.
- Work with the data on-boarding team to prepare digital images to appear within the HomeKey mobile app for one or many homes and/or models
- Work with the product team to produce in-app, digital content ranging from showcase cards to icons
- Work with the marketing team on print marketing collateral

Qualifications

- Excellent knowledge of graphic design principles such as typography, layout and color
- Experience designing graphics for social media and website, as well as print.
- Attention to detail and ability to work independently in a fast pace and deadline oriented environment.
- Excellent communication skills with the ability to confidently and clearly communicate information verbally and in writing
- Proficiency with Adobe Creative Cloud Suite. Specifically with Photoshop, Illustrator, and InDesign. Premiere and Aftereffects are a plus.
- Experience with Google apps, Mac OS, and project management tools such as Monday.com

Requirements

- Junior or Senior student majoring in graphic design, digital design or UI design.
- Strong design portfolio
- 1+ years of professional experience (Preferred)
Please provide url’s to design portfolio and any published work.

What’s in it for you?

Both co-founders are serial entrepreneurs who have had our share of both successful acquisitions and failures over a period of 20+ years. We no longer have a chip on our shoulders. We’ve rolled up our sleeves and are in the trenches daily with our team. We look at our fellow team members as family and treat them accordingly – yet holding each other accountable to perform at our very best levels.

What we are offering:

- Competitive pay
- Team-building to ensure we are one
- Professional but fun work environment
- Valuable, firsthand experience working for a tech start-up company
- Cool HomeKey swag (t-shirt/cap), snacks, and drinks

Technology

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Marketing Coordinator

Lux Longboards

Lux Longboards is seeking the highest quality talent to help grow the marketing branch of the company. This position will require creativity, motivation, a hard work ethic, and willingness to test new concepts. Lux is looking for someone to be the primary marketing coordinator to work with the CEO in all aspects of marketing. It will be an incredible opportunity to implement your marketing skills and grow the brand of Lux.

Job Responsibilities:

• The brand manager creates strategy, manages
campaigns, and analyzes results to inform future
strategy and marketing campaigns.

• Work cross functionally with partners to make
sure key stakeholders are aligned with how the
brand's voice is represented and communicated
through tactics within a campaign.

• Present your recommendations and innovative
ideas to the CEO.

• Work with social media influencers for brand
deals.

What credentials you will need:

• Basic marketing experience.

• Basic financial and analysis acumen -
comfortable using/analyzing data to make
informed decisions.

• You like things right - details are everything!

• Passion for sales. You want to see your efforts
lead to more sales.

• You're a great communicator.

• Creative, innovative thinker and problem solver

Marketing

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Videographer/ Photographer

Lux Longboards

Join the Lux Team in creating amazing, fun, adventurous videos promoting our diverse line of Electric Longboards. We are looking for a content creator to join the Lux team.

In this position you will:

-Work with a creative Director
-Create shot lists
-Produce videos
-Shoot B-Roll
-Shoot A-Roll
-Edit footage
-Color grade footage

Videographers needs the following characteristics:

-Manual dexterity, physical mobility, and some physical strength/stamina
-Ability to capture snippets of film and be able to edit it into a cohesive story
-Creativity and attention to detail
-Must know how to use editing software

Lux has equipment for you to use. However you must be able to prove that your skills are sufficient to hand the company equipment.

Marketing

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Student Graphic Designer

LittleBird

Do you have a real talent for visual design and want an exciting opportunity to show what you can do? We’d like to give you that opportunity!

LittleBird is seeking a particularly talented Graphic Designer to help create dynamic layouts, detailed illustrations, vibrant digital assets, and engaging print pieces, as well as and maintain our brand standards across all internal and external platforms.

LittleBird is a fast-paced, team-oriented technology startup based in the GCU Innovation Center. If you want to experience the energy of a collaborative, friendly work environment on campus while gaining valuable business experience, LittleBird is for you!
LittleBird builds resident-focused technology for apartment communities, including smart access control systems (such as a video intercom), smart home automation devices (including lights, locks, thermostats, and motion sensors), and smart community features, all of which can be controlled from our smartphone app.

We’re looking for a Graphic Designer to help us with:

Sales and marketing materials
Online ad campaigns
Branded graphics & illustrations
Social media content
Photography

Our ideal candidate would have experience with:
Adobe Creative Suite (strong focus on Photoshop and Illustrator)
Google Drive / Google Docs / Google Slides
Creative brainstorming and concepting
Photography & photo editing

Please submit your portfolio or a recent sample of your work alongside your application.

Marketing